Guest Services

Booking your Nantucket vacation rental is just the first part of the process. Next, let our local guest service team help build the perfect vacation just for you! Our staff is here to assist you with your every dream, whether it be dinner reservations, transportation, bike or car rentals, or the more extravagant catered dinner party, massage by the sea or boat rentals. Our job is to make your experience more enjoyable and easier. Below are just a few examples of what we can do for you, but feel free to contact us with any special needs.

Two weeks prior to your arrival, we contact you via email to schedule your check in time, housekeeping times and other vacation planning needs. One of our team members will meet you at your vacation rental to help get you settled and to go over any last-minute items you may need.

You are also welcome to contact us anytime to begin your vacation planning, or if you have any questions that we may answer.

Current guests, please login with your booking reference number and password supplied in your welcome letter.

Mobile Concierge

Our guest services team is at your disposal! We go over most everything you will need at check in (how to use the home entertainment system, recycling, questions about the area and everything that has been scheduled for you). However if you need us for anything else, even when maintenance issues arise in the home - we are just a phone call away. We also have a 24 hour emergency pager if needed.

Grocery Shopping

Need grocery shopping services on your arrival day? No problem! Beat the crowds and let us do the work for you. Just login, fill out the shopping list, and our team will deliver your groceries on the day you get here. Due to the crowds and timing, we are limiting our shopping to the Stop and Shop only. We will not have time for runs to Bartlett's Farm or other stores.

OnSite Massage

Now that you've settled into your Nantucket home, it's time to treat yourself to some special quality time! Try our OnSite Massage service for an in-home treatment by one of our highly respected massage therapists. Your therapist will arrive and setup in a quiet location in your home and pamper you with a one hour or ninety minute personalized massage. Learn More.

Private Chef

Your Nantucket vacation rental comes with everything you need for cooking fantastic meals right at home. But why cook when you have access to some of the Island's greatest culinary artists! At Nantucket Retreats we work with three of the Island's private chefs who will create wonderful catered parties, family dinners or clam bakes. This service books up extremely fast, so if you are interested in this service, please consult with one of our team members as soon as possible.

Golf T-Times

Is someone in your family a golfer? We've got you covered! We can arrange T-Times at the Miacomet Golf Course, Nantucket Island's only 18-hole public golf facility. This link-style course is located one mile from the ocean and three miles from town. Whether you are a golf veteran or a newcomer to the game, you are sure to find that playing the Miacomet Golf Course is an experience worth repeating many times.

Kayak and Boat Rentals

One of the best ways to enjoy Nantucket is on the water! We can have kayaks and paddle boards delivered to Sesachacha Pond in Quidnet, or arrange for you to use them along with Sunfish sailboats and windsurfers off Jetties Beach. Want something a little faster? How about a small power boat rental on the harbor? Better yet, try them all! But remember, getting on the water is a must during your vacation!

Fishing Charters

We've worked with some great fishing guides! The Absolute and Just Do It Too are great boats for larger groups wanting the off-shore experience and for smaller groups we offer Capt. Tom's Charters for in-shore or off-shore fun. Whether you've mastered the sport, want to try it for the first time, or simply love the water and great company, we'll "hook you up" and make it part of your Nantucket experience!

Dinner Reservations

Nantucket has some of the best cuisine New England has to offer. From family friendly establishments to fine dining and the "romantic just for two". Looking for something on the beach, or cozy in town? We will help you choose the best restaurants then schedule your reservations. If you're a "foodie" don't forget about Nantucket's annual restaurant weeks.

Car & Jeep Rentals

We have partnered with Nantucket Island Rent A Car, Nantucket's premier rental car agency to provide rental services to our guests. They offer Jeep® Wranglers and SUVs with beach permits, Minivans, Midsize and full-size vehicles. They are conveniently located at the Nantucket Memorial Airport. Our guest are offered discounted rates on their car rental by booking through Nantucket Retreats.

Baby Rental Equipment

Bringing small children? Great! Babies need vacation planning too! We can arrange to have cribs, car seats - even toys delivered to your home prior to your arrival. Renting a car? Not a problem, we can have car seats delivered to the airport and the rest of your order delivered to your home. It's easy!