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Common Questions About Our Vacation Rentals
If your questions aren’t answered here please contact one of our reservations specialists at 1-800-641-1406 or send us an Email.
Questions About Making a Reservation What is required to make a reservation? Questions About Our Vacation Homes
How many people are allowed to stay in each home? Questions About Making a Reservation What is required to make a reservation?
You can search our site for current availability and rates. Once you have found the property you would like to stay at, call (or Email) our reservations office at 1-800-641-1406. We will need your name, billing information, phone numbers, email address and the number of adults and children traveling with you. An emergency contact number is suggested as well. Once your reservation has been made, your first deposit of 1/3 will be due within five business days. The second 1/3 payment is due April 30 and the final balance is due 45 days prior to check in. A credit card will need to be on file once you check in. Payments can be made with a personal check (made payable to Nantucket Retreats), bank check, wire transfer or credit card (summer months only). You will receive an email with your reservation number and detailed payment instructions as well as the terms and conditions of your specific vacation rental. Do you offer concierge services and vacation planning? During the summer months, we have a full time concierge to assist you with any needs you may have during your stay. Prior to your arrival, our concierge will email you to help schedule any advanced reservations you may need, such dinner reservations, baby sitters, grocery shopping or bike rentals. You may also email guestservices@nantucketretreats.com anytime prior to your arrival. The Guest Services Desk is staffed from May 15 - October 2. Can I combine discount offers or packages? Only one discount offer, or package deal can be applied to a single reservation unless otherwise specified. Offers are not valid during Holiday Season unless otherwise specified. When is check-in & check-out time? Your home will be available for Check-in at 3:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in because our housekeeping staff will not have enough time to prepare the house for your arrival. Check out time is 10:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.
Our Reservations call center is open Monday - Friday from 8:30 AM to 11:00 PM and on Saturdays from 10:00 AM - 3:00 PM. What are the directions to the Nantucket Retreats Guest Services Office? The Nantucket Retreats operations office, which houses Guest Services, Property Care and Housekeeping is located at 5 Hanabea Lane, Suite A near the Nantucket airport. The Guest Services Desk can make new reservations, however the main reservations call center is located off island. Do you offer Travel Insurance? Yes. Travel insurance may be purchased through us anytime before your arrival at an additional 6.95% of your reservation total, however the earlier you purchase the insurance, the more benefits you will have. For more information on travel insurance through CSA, please click here. We offer a 10 day free look where you can opt out for any reason. Please note that while travel insurance is optional, our property protection insurance is required for every reservation. What is the $85.00 Property Protection & Processing Fee?In addition to our published rates, each reservation will be charged an $85.00 Property Protection and Processing fee. The Property Protection Fee ($60) is a damage waiver that will cover up to $5,000.00 for accidental or inadvertent damage. This is in lieu of a traditional security deposit which start at an additional 10% of the reservation total. Please be advised that a credit card will be required at check in and intentional damage or gross negligence will result in additional costs charged to your card. The processing fee of ($25) will cover our administrative costs. What is your Change/Cancellation Policy? If you change your reservation there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival. In the event of cancellation, and the accommodation is re-rented for the rental period at the same rate, all payments will be refunded, less a 15% cancellation fee. In the event the accommodation cannot be re-rented for the rental period, the guest is responsible for the full rental amount, or the difference if the accommodation is rented at a lesser rate. Ask a Nantucket Retreats` reservations agent about travel insurance which will cover cancellations in certain conditions. What will we be responsible for when we check out? Every reservation includes a certain number of hours towards your departure clean (house specific). You can help to ensure we are able to stay within those hours be helping with certain tasks, such as emptying out your refrigerator and taking out the trash, starting the dishwasher and if possible start a load of towels in the washing machine. You will receive a detailed set of departure instructions the day before your departure. You will also receive detailed recycling instructions when you arrive. Recycling is mandatory on Nantucket and will result in fines if the instructions are not followed properly. Guest Services is available for any questions! How will I receive my confirmation and arrival instructions from Nantucket Retreats? All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain nantucketretreats.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation from vacations (at) nantucketretreats (dot) com, which will include detailed payment instructions and the terms & conditions for your specific vacation home. After each payment, you will also receive an invoice that will reflect all of your payments. A week prior to your arrival, expect an email from our Guest Services Desk, guestservices (at) nantucketretreats (dot) com, with arrival instructions and a list of vacation planning needs that we can do for you. If you have not received these emails and you have adjusted your spam filters, please contact our reservations call center at 1-800-641-1406 or 508-228-4089. Yes. If you’ve left something behind on your visit and we find it, we can arrange to have it shipped back to you via UPS or FedEx. We can also arrange to have Luggage Forward or the UPS Store to package and ship extra or bulky items to your home prior to or after your departure. Please be aware that guests are responsible for all shipping charges, including for items left behind. Contact Guest Services for more information.
Questions About Our Vacation Homes How many people are allowed to stay in each home?By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children and ranges from 4 to 10 guests. Although we are all pet lovers, we cannot allow pets in any of the homes or town homes for various reasons. There are boarding options available through the Nantucket MSPCA, however you will not be able to bring your pet to your accommodation. We have a strict no-pet policy; If pets are found on the premises, this will constitute a breach of the terms & conditions and will result in a fine and or immediate eviction from your vacation home. Is there air conditioning and heat? All of our accommodations have heat. Some homes have gas fireplaces and or central air-conditioning or window air-conditioning units (air-conditioned bedrooms). Please check the home features on each home for specifics. Is there a fully equipped kitchen in the vacation home? Yes, every vacation home and town home has a fully equipped kitchen including:
Is there a telephone in the vacation homes? Yes, there is a telephone in every vacation home or condo with local calling only. If you need long distance added to your phone, it may be added for $50.00 (unlimited calling in US). Most cell phone providers work fine in our down town accommodations, however only Sprint and AT&T seem to work well in our Quidnet accommodations. Verizon does not work in Quidnet, so please let us know if you need long distance phone service turned on before your arrival. What is considered a suite vs a guestroom? A suite, includes a private bathroom attached to the bedroom. Some suites may also offer additional bathroom access from the hall. A guestroom uses a shared bath down a hallway with other guestrooms. Are linens and towels provided?Yes, there are two sets of linens per bedroom and two sets bath towels for each guest. There is also one beach towel per guest. Spare linens are stored in the bedroom closet. Beach towels are stored in the laundry room. How often is housekeeping service?
Your vacation home has a detailed cleaning prior to your arrival and after your departure. We do not leave any chemicals in the home but there is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board in the property. There are starter paper products in the home, however you will be responsible for your other needs there after. What Products (ie trash bags) are included in the vacation homes?
Are the properties Non-Smoking? Yes, all of our accommodations are Non-Smoking. Smoking is permitted outside of the property only. |
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