Rental Agent Referral Program

Nantucket Retreats is pleased to work with local rental agencies and travel agents. When you bring your client to Nantucket Retreats, they remain your customer, year after year, however they become our guest. It is our goal to provide our guests with the best experience possible when renting a vacation home on Nantucket. To help you better understand how to make a reservation for your client, please read the FAQ for Rental & Travel Agents below.  For additional information, please review our Guest FAQ.

Frequently Asked Questions for Rental & Travel Agents

My company has never booked with Nantucket Retreats. How do we get setup?
How do I make a reservation for my client?
We normally send out leases and collect payment. How does this work with Nantucket Retreats?
What is your commission to rental agents?
How and when do I get my commission check?
How to I check your availability & rates?
What are Operational Fees?
What is the $85.00 Property Protection & Processing fee?
What is your change/cancellation policy?
Are pets allowed in your accommodations?
What happens if my client books directly through Nantucket Retreats in the future?
My clients are important to me for future sales. How can I keep communications with them?

In order for our reservations agents to be able to make a reservation for your client, your office has to be setup to receive commission checks. We need your office manager's name, phone number, email address and mailing address to send the checks to. You may either call and ask for a manager or send us that information through our Contact Us form.

First, you should search our website to make sure the dates and property your client is interested in are available. To do so, simply use the search box on the left hand side of this page. Enter your client's arrival date. The departure date will automatically adjust to seven days later since we only rent on a weekly basis. Please note; if your client is looking for multiple weeks, you will need to enter the departure date manually. You can set any advanced search items, or just click "Check Availability".

Our homes turnover on Friday or Saturday, depending on the specific home. You can find the turnover day, by clicking on a property from the search results page and scrolling all the way to the bottom. The pricing for the week will be displayed by each property in the search results page. The prices listed do not include security deposits, processing fees or any other options that they may choose with their vacation. The price does include operational fees which are backed out before calculating any commissions. To quote an exclusive rate to your guest, please add $85.00 to each reservation to cover the Property Protection Plan and processing fee. If your client wishes to purchase travel insurance, the rate is 6.95% of the total reservation.

Next, call our reservations office at (508) 228-4089 and let the reservations agent know what office you are with and that you are making a reservation on their behalf. Our reservations agent will need the following information;

• Your Name
• Your Email Address
• Your Office / Company Name
• The best number to reach you
• Your Clients Names - if you have all family member's names, please provide that as well
• Best Phone Numbers to reach your client
• Your Client's Mailing Address
• Your Client's Email Address
• Number of Children and Adults staying with us
• An emergency Contact (someone not traveling with them)

Upon submitting the reservation, your client will be emailed a reservation package which includes a welcome letter, invoice and the terms and conditions of their rental. They do not need to sign any lease agreements - simply by sending in their deposit or payment in full, they agree to the terms and conditions listed in their email.

Once we have received their deposit and it clears our bank, we will issue your office a commission release, which will have your name and your clients name printed in the memo field to track it to you.

Nantucket Retreats manages the entire rental process, which includes sending out the terms & conditions, handling all funds, writing commission checks to rental agencies and communicating with our guests. By managing all aspects of the process we have a better understanding of our guest's needs and have better control of our properties. We are also be able to schedule check in times with our guests and avoid early check-ins and late checkouts and help our guests with any vacation planning needs they may have. If your company sends out a lease and collects payment for a reservation, this will not be a recognized reservation with Nantucket Retreats and the dates will not be reserved for you.

To receive a commission through Nantucket Retreats, your customer must reserve their vacation dates through you. If a potential (new guests only) customer contacts Nantucket Retreats directly, prior to contacting you; or prior to you contacting Nantucket Retreats with that guests information, then that reservation will not be eligible for a commission. (Exceptions to this rule are returning customers. If one of your returning clients books a reservation for the following summer with us directly, you will be eligible for the same commission as the previous year.) As long as your client books consecutive years at the same accommodation, you will be eligible for a commission even if the client does not contact you directly. If your client contacts us or another agency in a non-consecutive year (in other words, they have not made a reservation in two years), the new agent will receive the commission only.

Our commission rate is 12% of the rental rate (only) less operational fees. We do not pay commissions on any options the guest may choose for their reservation such as baby equipment rentals, grocery shopping or travel insurance.

Once your client's first payment clears our bank, we will issue your commission check to your office. The check will include your name and your clients name, as well as their reservation number in the memo field. Checks are issued once per week only.

Please use the search feature on the left hand side of this page. Enter your client's arrival date. The departure date will automatically adjust to seven days later since we only rent on a weekly basis. Please note; if your client is looking for multiple weeks, you will need to enter the departure date manually. You can set any advanced search items, or just click "Check Availability".

Our homes turnover on Friday or Saturday, depending on the specific home. You can find the turnover day, by clicking on a property from the search results page and scrolling all the way to the bottom. The pricing for the week will be displayed by each property in the search results page. The prices listed do not include security deposits, processing fees or any other options that they may choose with their vacation. The price does include operational fees which are backed out before calculating any commissions. To quote an exclusive rate to your guest, please add $85.00 to each reservation to cover the Property Protection Plan and processing fee. If your client wishes to purchase travel insurance, the rate is 6.95% of the total reservation.

Nantucket Retreats does not own the houses that are part of our network. The bulk of the rental income that comes in from our guests goes to pay the home owner for use of their home. In order for us to operate their home each week, we have accessed an operational fee which goes to pay for our staff and expenses. We cannot pay a commission on the operational fees, so they are backed out of the rental rate before we calculate your commission. These fees range from $500.00 to $1060.00 depending on the property. Even if your client books multiple weeks, the same operational fee is assessed for each week they are here. In lieu of a turnover clean, guests are given extra mid-week cleaning services.

Nantucket Retreats no longer collects security deposits from our guests. Instead, we setup an insurance policy that protects the home for up to $3,000.00 in accidental damages. Any damages that exceed $3,000.00 will be deducted from the guest's credit card. The cost of this insurance policy is $60.00 per reservation and $25.00 for processing.

If your client needs to change their reservation, there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival. In the event of cancellation, and the accommodation is re-rented for the rental period at the same rate, all payments will be refunded, less a 15% cancellation fee. In the event the accommodation cannot be re-rented for the rental period, the guest is responsible for the full rental amount, or the difference if the accommodation is rented at a lesser rate. Ask a Nantucket Retreats` reservations agent about travel insurance which will cover cancellations in certain conditions.

Although we are all pet lovers, we cannot allow pets in any of the homes or town homes for various reasons. There are boarding options available through the Nantucket MSPCA, however you will not be able to bring your pet to your accommodation. We have a strict no-pet policy; If pets are found on the premises, this will constitute a breach of the terms & conditions and will result in a fine and or immediate eviction from your vacation home.

If one of your returning clients books a reservation for the following summer with us directly, you will be eligible for the same commission as the previous year.) As long as your client books consecutive years at the same accommodation, you will be eligible for a commission even if the client does not contact you directly. If your client contacts us or another agency in a non-consecutive year (in other words, they have not made a reservation in two years), the new agent will receive the commission only.

We recognize that many rental agents are also real estate sales agents and rely on the client / agent relationship for future property sales. Nantucket Retreats is not in the business of sales and are only here to provide your client with the best possible vacation experience. We urge you to remain in contact with your clients before, during and after their stay with us. You may inspect the home prior to their arrival between 2:00 and 3:00 pm on the day of their arrival (please do not bring large welcome packages or magazines since this has already been provided). Also we urge your to contact them after their departure to inquire about their stay and their interest for the following year.