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Coverage
Overview

Trip Cancellation / Trip Interruption

100% of Reservation*

Travel Delay

$600.00
($200 Daily Limit)

Baggage Delay

$1,000.00

Baggage and Personal Effects

$1,000.00

Travel Accident

$100,000.00

Emergency Assistance

$500,000.00 (Emergency Medical Transportation)

Medical or Dental Expense

$25,000.00

Rental Car Damage

$25,000.00
• 24-Hour Emergency Assistance Services
Through CSA’s Designated Provider
• Identity Theft Resolution Services
Through CSA’s Designated Provider
• Roadside Assistance
Through CSA’s Designated Provider

Vacation Rental Terms & Conditions

  Terms & Conditions

 

1.     Check in time is anytime after 3:00 PM.  Guests are asked not arrive to the home prior to 3:00 as they will not be allowed to check in or drop off luggage.  Check out time is by 10:00 AM.  Housekeeping will arrive promptly at 10:00 and will need until 3:00 to properly prepare the accommodation for the incoming guests.

2.     Each reservation includes a certain amount of hours towards the guest`s departure clean.  The amount of hours included is property specific and is detailed in the specific Terms & Conditions of the actual reservation.  Any additional hours needed to clean the accommodation will be billed to the Guest`s credit card at the rate of $35.00 per work hour.

3.     In the event of cancellation, and the accommodation is re-rented for the rental period at the same rate, all payments will be refunded, less a 15% cancellation fee.  In the event the accommodation cannot be re-rented for the rental period, the guest is responsible for the full rental amount, or the difference if the accommodation is rented at a lesser rate. Ask a Nantucket Retreats` reservations agent about travel insurance which will cover cancellations in certain conditions.

4.     There will be NO SMOKING indoors in any of our accommodations.

5.     No pets of any description shall be kept on the premises (inside our out).  If a guest brings a pet to the accommodation, this will constitute a violation of the terms and conditions of this lease, and that guest will not be allowed to check in.  If guest is not allowed to check in, all deposits and payments made herein will be forfeited.  If a pet is later found on the premises after check in, this will also constitute a violation of the terms and conditions of this lease, and will result in an immediate eviction. If said eviction occurs, all deposits and payments made herein will be forfeited.  Deposits forfeited will not be covered under the travel insurance or property protection insurance plans.

6.     Every reservation includes a Security Deposit Protection Plan that covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $5,000.00.  Any damages that exceed $5,000.00 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $5,000.00. Certain terms and conditions apply.  Full details of the Rental Unit Damage Protection coverage are contained in the Certificate of Insurance or Insurance Policy.  The Rental Unit Damage Protection can be purchased up to, and including at, check-in.  By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Nantucket Retreats, LLC any amount payable under the terms and conditions of the Rental Unit Damage Protection.  Please contact a Nantucket Retreats reservations agent directly if you do not wish to participate in this plan or assignment. You must contact them within 10 days of making your reservation.

7.     Nantucket Retreats, LLC is the management company and is responsible for the care and maintenance of the premises and should be notified immediately of any damage to the premises.

8.     Nantucket Retreats shall prepare the premises for occupancy, and that the guest shall maintain same in good order for the full term of this lease, and vacate the premises peaceably and quietly, leaving it in the condition in which occupancy was taken, and house to be left clean and ready for the next tenant to occupy.  The guest is further responsible for all damages or breakage and / or loss to the premises except for normal wear and tear.  If guest is not satisfied with the cleanliness of the premises upon arrival, guest will notify Nantucket Retreats within 2 hours by contacting Guest Services.

9.     The guest agrees to allow the landlord or his / her affiliates and Nantucket Retreats or their affiliates to enter and view the premises; to inspect the premises; to make repairs and improvements to the premises, and to protect the premises if it appears that said premises have been abandoned by the guest, given twenty-four hours notice.

10.   The guest shall not sublet the leased premises, nor any part thereof.

11.   That all personal property of the guest brought onto the leased premises shall be at the sole risk of the guest.
The landlord and guest agree that should the premises be destroyed by fire or any other unforeseen casualty, so as to become unfit for human habitation, this lease shall become null and void and all deposits made hereunder shall be refunded in full to the guest.

12.   The owner acknowledges that under Massachusetts Law, the described property may be deemed to contain lead paint, if constructed before 1987.  The Owner acknowledges that wherever a child or children under 6 years of age resides in any residential premises in which any paint, plaster or other accessible materials contain dangerous levels of lead as defined pursuant to M.G.L. Ch 111 Sections 189A - 199B the owner shall remove or cover said paint, plaster or other materials so as to make inaccessible to other children.  Nantucket Retreats does not know whether the lead paint is present in said property.